Question 1

Overview

Accepted Answer

Full-Duplex Communication
The IP501H enables the use of full-duplex communication which provides smooth telephone style conversations. The IP501H users can talk and receive at the same time.
Australian Based Secure Cloud Server
Assurance and peace of mind that your communications and data are secure and located in Australia
Multiple User Communication
Multiple users in the system can initiate calls respectively. There are no requirements to check or wait for channel availability.
Data Security
Strict corporate governance has been applied to our Australian based cloud server  
Priority Interrupt Calling
The IP501H supports group calls with three or more people. In case of an emergency, you can break into an on-going call to transmit an important message.  
Industry Leading Compact and Lightweight Body
Compact 59 × 95 × 32 mm; 2.3 × 3.7 × 1.3 in and 240 g; 8.5 oz (approximate) lightweight body* allows non-intrusive mobility and use. * With BP-272 battery pack and antenna. Projections are not included.  
IP67 Dust-Tight and Waterproof
The IP501H has a reputable waterproof performance to endure 1 m depth of water for 30 minutes. It can be used for outdoor work or places prone to get wet.  
Optional Charger Cradle With Bluetooth® Function
When the optional BC-218, charger cradle, and HM-215, speaker-microphone is used, calls can be made with the microphone while charging the IP501H. Even when the IP501H is not dropped into the BC-218, the Bluetooth® function enables you to wirelessly use the speaker-microphone. * Service availability depends on the country. Network coverage provided by custom Icom SIM card. * May not be available in some countries. Please confirm the regulations in your country before you use.
Other Features:
• High quality, clear audio using G.726 Vocoder • Individual, Group, Talkgroup, Multiplex Talkgroup and All Calls • Emergency button, Lone Worker, and Man Down functions • Vibration alert function notifies an incoming call • Text message reception and preprogrammed message transmission • Up to 500 memory address book (including Group, Individual, Talkgroup and Telephone lists) • Voice message recording • Built-in Bluetooth® and GPS* *Gateway device required for GPS data (future)

Question 2

Overview

Accepted Answer

Full-Duplex Communication
The IP501H enables the use of full-duplex communication which provides smooth telephone style conversations. The IP501H users can talk and receive at the same time.
Australian Based Secure Cloud Server
Assurance and peace of mind that your communications and data are secure and located in Australia
Multiple User Communication
Multiple users in the system can initiate calls respectively. There are no requirements to check or wait for channel availability.
Data Security
Strict corporate governance has been applied to our Australian based cloud server  
Priority Interrupt Calling
The IP501H supports group calls with three or more people. In case of an emergency, you can break into an on-going call to transmit an important message.  
Industry Leading Compact and Lightweight Body
Compact 59 × 95 × 32 mm; 2.3 × 3.7 × 1.3 in and 240 g; 8.5 oz (approximate) lightweight body* allows non-intrusive mobility and use. * With BP-272 battery pack and antenna. Projections are not included.  
IP67 Dust-Tight and Waterproof
The IP501H has a reputable waterproof performance to endure 1 m depth of water for 30 minutes. It can be used for outdoor work or places prone to get wet.  
Optional Charger Cradle With Bluetooth® Function
When the optional BC-218, charger cradle, and HM-215, speaker-microphone is used, calls can be made with the microphone while charging the IP501H. Even when the IP501H is not dropped into the BC-218, the Bluetooth® function enables you to wirelessly use the speaker-microphone. * Service availability depends on the country. Network coverage provided by custom ICOM SIM card. * May not be available in some countries. Please confirm the regulations in your country before you use.
Other Features:
• High quality, clear audio using G.726 Vocoder • Individual, Group, Talkgroup, Multiplex Talkgroup and All Calls • Emergency button, Lone Worker, and Man Down functions • Vibration alert function notifies an incoming call • Text message reception and preprogrammed message transmission • Up to 500 memory address book (including Group, Individual, Talkgroup and Telephone lists) • Voice message recording • Built-in Bluetooth® and GPS* *Gateway device required for GPS data (future)

Question 3

What is Icom LTE-CONNECT?

Accepted Answer

LTE_CONNECT System enables two-way radio style communication with the ease and convenience of PTT (Push-To-Talk) operation over our nationwide 4G/LTE and 3G data networks.
This is an alternative to traditional radio as it provides users with telephone style conversations, including full duplex, without investing in costly radio network infrastructure.

Question 4

What is the coverage range of the LTE-CONNECT system?

Accepted Answer

LTE-CONNECT offers coverage in USA, Canada and Mexico.

Question 5

Features

Accepted Answer

--Text here--
 
Full-Duplex Communication
The IP501H enables the use of full-duplex communication which provides smooth telephone style conversations. The IP501H users can talk and receive at the same time.
Australian Based Secure Cloud Server
Assurance and peace of mind that your communications and data are secure and located in Australia
Multiple User Communication
Multiple users in the system can initiate calls respectively. There are no requirements to check or wait for channel availability.
Data Security
Strict corporate governance has been applied to our Australian based cloud server  
Priority Interrupt Calling
The IP501H supports group calls with three or more people. In case of an emergency, you can break into an on-going call to transmit an important message.  
Industry Leading Compact and Lightweight Body
Compact 59 × 95 × 32 mm; 2.3 × 3.7 × 1.3 in and 240 g; 8.5 oz (approximate) lightweight body* allows non-intrusive mobility and use. * With BP-272 battery pack and antenna. Projections are not included.  
IP67 Dust-Tight and Waterproof
The IP501H has a reputable waterproof performance to endure 1 m depth of water for 30 minutes. It can be used for outdoor work or places prone to get wet.  
Optional Charger Cradle With Bluetooth® Function
When the optional BC-218, charger cradle, and HM-215, speaker-microphone is used, calls can be made with the microphone while charging the IP501H. Even when the IP501H is not dropped into the BC-218, the Bluetooth® function enables you to wirelessly use the speaker-microphone. * Service availability depends on the country. Network coverage provided by custom ICOM SIM card. * May not be available in some countries. Please confirm the regulations in your country before you use.
Other Features:
• High quality, clear audio using G.726 Vocoder • Individual, Group, Talkgroup, Multiplex Talkgroup and All Calls • Emergency button, Lone Worker, and Man Down functions • Vibration alert function notifies an incoming call • Text message reception and preprogrammed message transmission • Up to 500 memory address book (including Group, Individual, Talkgroup and Telephone lists) • Voice message recording • Built-in Bluetooth® and GPS* *Gateway device required for GPS data (future)

Question 6

Features

Accepted Answer

--Text here--
 
Full-Duplex Communication
The IP501H enables the use of full-duplex communication which provides smooth telephone style conversations. The IP501H users can talk and receive at the same time.
Australian Based Secure Cloud Server
Assurance and peace of mind that your communications and data are secure and located in Australia
Multiple User Communication
Multiple users in the system can initiate calls respectively. There are no requirements to check or wait for channel availability.
Data Security
Strict corporate governance has been applied to our Australian based cloud server  
Priority Interrupt Calling
The IP501H supports group calls with three or more people. In case of an emergency, you can break into an on-going call to transmit an important message.  
Industry Leading Compact and Lightweight Body
Compact 59 × 95 × 32 mm; 2.3 × 3.7 × 1.3 in and 240 g; 8.5 oz (approximate) lightweight body* allows non-intrusive mobility and use. * With BP-272 battery pack and antenna. Projections are not included.  
IP67 Dust-Tight and Waterproof
The IP501H has a reputable waterproof performance to endure 1 m depth of water for 30 minutes. It can be used for outdoor work or places prone to get wet.  
Optional Charger Cradle With Bluetooth® Function
When the optional BC-218, charger cradle, and HM-215, speaker-microphone is used, calls can be made with the microphone while charging the IP501H. Even when the IP501H is not dropped into the BC-218, the Bluetooth® function enables you to wirelessly use the speaker-microphone. * Service availability depends on the country. Network coverage provided by custom ICOM SIM card. * May not be available in some countries. Please confirm the regulations in your country before you use.
Other Features:
• High quality, clear audio using G.726 Vocoder • Individual, Group, Talkgroup, Multiplex Talkgroup and All Calls • Emergency button, Lone Worker, and Man Down functions • Vibration alert function notifies an incoming call • Text message reception and preprogrammed message transmission • Up to 500 memory address book (including Group, Individual, Talkgroup and Telephone lists) • Voice message recording • Built-in Bluetooth® and GPS* *Gateway device required for GPS data (future)

Question 7

Do I need a FCC/Industry Canada license to use LTE Connect?

Accepted Answer

No, the IP501H and IP501M are license free to operate in USA/Canada/Mexico.

Question 8

Specifications

Accepted Answer

--Text or charts here--

Question 9

Specifications

Accepted Answer

--Text or charts here--

Question 10

Accessories

Accepted Answer

--Text here--

Question 11

Can I use my existing two-way radio system with LTE Connect?

Accepted Answer

Yes, the VE-PG4 RoIP Gateway interconnects several new and old radio technologies to LTE solution.

Question 12

Accessories

Accepted Answer

--Text here--

Question 13

Is it PoC (PTT over Cellular)?

Accepted Answer

No, PoC is a specific protocol that allows Push to Talk (PTT) communications through a cellular network, our Radio (IP5 01H) is a data device used for voice communications.

Question 14

Is this a cellular phone with rugged case and PTT button?

Accepted Answer

No. Our LTE radios are not cellular phones. They are push to talk two-way radios that work over the 4G/LTE/3G data networks. The units are designed to be used for commercial environments where you need to talk to one or more parties straight away. There is no need to dial a number as you push to speak directly to the other person or people in the group. They are designed to withstand rough environments and meet tough IP67 standards.

Question 15

Can I use my own SIM card in the radio?

Accepted Answer

No, Icom will supply a custom SIM card. Each SIM has its own ID and password and will only work with an Icom supplied device. This custom SIM card will not work in any other device.

Question 16

Can I use Icom's LTE radio SIM to connect to the internet?

Accepted Answer

No, the supplied SIM will allow a connection direct to Icom’s secure cloud server and can only be used with an Icom supplied device.

Question 17

Is the LTE-CONNECT system secure?

Accepted Answer

Yes, this is a private system with a dedicated MPLS Connection from the LTE/3G Radio access network of carriers direct to our cloud servers. There is no use of public internet for a call control.
We’ve worked diligently to make sure that the highest level of encryption is in place on the cloud server to secure your private data and communications as well as adhering to all data privacy handling requirements to maintain your best interest.

Question 18

Can I use Icom’s Data SIM to connect to the internet?

Accepted Answer

The IP501H and IP501M are centrally controlled devices that typically have little interaction with the internet. That said, the IP501M has an Ethernet port that when used in combination with our VE-PG4 or another IP501M, can be setup to route connected devices to the internet or wherever a customer choses.

Question 19

Can radio scanners listen to my calls?

Accepted Answer

No, this is a data device, only devices connected through our private, secure cloud server can communicate with each other.

Question 20

Can I use my own data or cellphone SIM card in the radio?

Accepted Answer

No, Icom will supply a custom SIM card. Each SIM has its own ID and password and will only work with an Icom supplied device. This custom SIM card will not work in any other device.

Question 21

Are Icom LTE devices approved by PTCRB?

Accepted Answer

Yes, the IP501H, IP501M mobiles and RoIP Gateway VEPG4 are certified and approved by PTCRB and also approved by FCC/Industry Canada.

Question 22

What is PTCRB?

Accepted Answer

With PTCRB (PCS Type Certification Review Board) certification, operators and device manufacturers are confident of a device’s interoperability with wireless networks.
PTCRB certification verifies compliance with global industry standards for wireless cellular devices.
The PTCRB Working Group within the CTIA Certification program defines the requirements. Member operators are committed to ensuring device quality through a rigorous certification process.
Without PTCRB certification, manufacturers run the risk that their devices will perform poorly on wireless networks.

Question 23

Why is PTCRB approval important?

Accepted Answer

All devices that access a carriers tower in North America require PTCRB approval. A device that is not approved can be denied access from the carriers.

Question 24

What about my PTT over cellular device that I bought from someone?

Accepted Answer

You are in non-compliance if the device is not approved by PTCRB and access can be denied by the carriers.

Question 25

How does the LTE-CONNECT system work?

Accepted Answer

Traffic is controlled by a central server. The radio gains access to the server via LTE/3G network connections via SIM card.

Question 26

Where is the server located that manages the LTE-Connect network?

Accepted Answer

Our US and Canadian servers are based in a secure locations in the US and Canada.

Question 27

Does the LTE-CONNECT system require airtime?

Accepted Answer

Yes, there is a monthly flat rate for unlimited usage.

Question 28

Will the IP501H and IP501M communicate in area’s without LTE/3G data signals?

Accepted Answer

No, the IP501H and IP501M requires an LTE 4G or 3G data signal in order to operate.

Question 29

Who can I talk to using LTE-CONNECT Radios?

Accepted Answer

This is a private radio system. Users can only communicate with individuals that have been programmed into the system. A total of 500 users can be programmed into each device and 2000+ users can be part of a private system.

Question 30

What type of calling can I do with the LTE-CONNECT radios?

Accepted Answer

The IP501H portable and IP501M mobile operate exactly like a traditional radio. Placing an ALL, GROUP and/or INDIVIDUAL Call is available.

Question 31

How many LTE-CONNECT radios can be use in one system?

Accepted Answer

A total of 500 users can be programmed into each device and 2000+ users can be part of a private system.

Question 32

What is Full Duplex?

Accepted Answer

The IP501H and IP501M are full duplex capable. This allows users to talk and listen at the same time - similar to a cell phone. Traditional two-way radios are simplex where each person has to wait till other party finishes before speaking.

Question 33

Does the IP501H have safety features?

Accepted Answer

Yes, the IP501H has Priority Calling, Man-down, Lone Worker & Emergency Signaling.

Question 34

What other features are built into the IP501H?

Accepted Answer

These radios are Waterproof, have built-in GPS and Bluetooth®, a Vibrate Alert, Voice Message Record and predefined Text Messages.

Question 35

Why is the Audio quality on the IP501H better than a traditional radio?

Accepted Answer

Traditional radios, either Analog or digital, use a narrow bandwidth to pass audio. This restricts the amount of information that can be transmitted. Given the IP501H is a data device operating via LTE, a much wider bandwidth is available.

Question 36

What products are available in the Icom LTE-CONNECT System?

Accepted Answer

The Icom IP501H portable, IP501M LTE mobile and Radio over IP Gateway VEPG4 are available in LTE-CONNECT System. Each product provides wide area communication using the 4G/LTE and 3G data networks. This allows you to make individual and group calls in the same manner as a conventional two-way radio. VEPG4 offers great felxibilty to integrate several radio technologies to LTE-Connect platform.

Question 37

What is involved in the installation of an Icom LTE-CONNECT Radio System?

Accepted Answer

There is nothing more involved than purchasing the IP501H LTE portable and/or IP501M mobile (simple & easy installation) with airtime. We will set up the SIM and radios to your preference, ship and once you have received your radios, they are ready to use.

Question 38

Do I require frequencies from FCC or Industry Canada to operate the radios?

Accepted Answer

No, the IP501H and IP501M are license free to operate in USA/Canada/Mexico.

Question 39

What is the cost involved in setting up an LTE-CONNECT radio system (for example, does it need a repeater or antenna system)?"

Accepted Answer

Unlike traditional radio, there are no requirements for infrastructure investment. No need to invest in repeaters, cabling, or radio programming. Once set up by your dealer, it’s as simple as turning on the unit and starting the call by pushing the PTT (push-to-talk) button.

Frequently Asked Questions

LTE-CONNECT SYSTEM

Overview

Overview

What is Icom LTE-CONNECT?

What is the coverage range of the LTE-CONNECT system?

Features

Features

Do I need a FCC/Industry Canada license to use LTE Connect?

Specifications

Specifications

Accessories

Can I use my existing two-way radio system with LTE Connect?

Accessories

Is it PoC (PTT over Cellular)?

Is this a cellular phone with rugged case and PTT button?

Can I use my own SIM card in the radio?

Can I use Icom's LTE radio SIM to connect to the internet?

Is the LTE-CONNECT system secure?

Can I use Icom’s Data SIM to connect to the internet?

Can radio scanners listen to my calls?

Can I use my own data or cellphone SIM card in the radio?

Are Icom LTE devices approved by PTCRB?

What is PTCRB?

Why is PTCRB approval important?

What about my PTT over cellular device that I bought from someone?

How does the LTE-CONNECT system work?

Where is the server located that manages the LTE-Connect network?

Does the LTE-CONNECT system require airtime?

Will the IP501H and IP501M communicate in area’s without LTE/3G data signals?

Who can I talk to using LTE-CONNECT Radios?

What type of calling can I do with the LTE-CONNECT radios?

How many LTE-CONNECT radios can be use in one system?

What is Full Duplex?

Does the IP501H have safety features?

What other features are built into the IP501H?

Why is the Audio quality on the IP501H better than a traditional radio?

What products are available in the Icom LTE-CONNECT System?

What is involved in the installation of an Icom LTE-CONNECT Radio System?

Do I require frequencies from FCC or Industry Canada to operate the radios?

What is the cost involved in setting up an LTE-CONNECT radio system (for example, does it need a repeater or antenna system)?"